Tips

This section provides additional information that may be helpful when using SmartSignage.

SmartSignage Is Running but Nothing Appears on the Screen

In some cases, SmartSignage may be running but nothing is displayed.
On Windows, the thumbnail preview shown when hovering over the taskbar icon may suggest that SmartSignage is active, even though it is not visible on any monitor.

This can occur when multiple monitors are connected, and SmartSignage was previously placed on one of them. If SmartSignage is later launched without that monitor connected, the window may open off‑screen.

The following methods can be used to resolve this issue.

Use a Startup Option

Starting with version 2.1, SmartSignage can be forced to appear on the primary display by launching it with the -ps option.

Windows

The following example assumes SmartSignage is installed in the default location:
C:\Program Files\SmartSignage2

Open Command Prompt, PowerShell, or Run (Win + R), then enter:

C:\Program Files\SmartSignage2\SmartSignage.exe -ps

SmartSignage will start and appear on the primary display.

macOS

On macOS, SmartSignage is added to the Dock when installed.
To launch it with the startup option, run the following command in Terminal (note that the S in SmartSignage is uppercase):

open -a 'SmartSignage' --args -ps

SmartSignage will start and appear on the primary display.

Use the Jump List (Windows Only)

On Windows, you can move the running SmartSignage window to any monitor using the Jump List.

  1. Right‑click the SmartSignage icon on the taskbar while it is running.

  2. In the Jump List, select Show on This Monitor.

  3. SmartSignage will move to the monitor where the action was performed.

Use the Menu (macOS Only)

On macOS, the menu bar switches to the active application.
If SmartSignage does not appear in the menu bar, press ⌘ + ⇥ (Command + Tab) to activate SmartSignage.

  1. Open the Window menu from the menu bar.

  2. Select Move to This Monitor.

  3. SmartSignage will move to the monitor where the menu bar is located.

Launching Directly into the Settings Screen

Normally, to open the Settings screen, you need to click the running SmartSignage window, display the control bar, and then click the Settings icon.
By using the method described below, SmartSignage will automatically switch to the Settings screen immediately after launch. (Available in Ver. 3.0 and later)

Using Launch Options

Starting with Ver. 3.0, SmartSignage can switch to the Settings screen right after launch by adding the -os launch option.

Windows

The following example assumes that SmartSignage is installed in the default location:
C:\Program Files\SmartSignage2
Open Command Prompt, PowerShell, or “Run” ( Windows + R ), then enter the following command and press Enter:

C:\Program Files\SmartSignage2\SmartSignage.exe -os

SmartSignage will launch and automatically switch to the Settings screen.

macOS

On macOS, SmartSignage is added to the Dock when installed.
Run the following command in Terminal (note that the S in SmartSignage is uppercase):

open -a 'SmartSignage' --args -os

SmartSignage will launch and automatically switch to the Settings screen.

Using the Shift Key (Windows Only)

If you launch SmartSignage while holding down the Shift key, it will switch to the Settings screen immediately after startup.